So, a lot of our early work with clients and stakeholders involves creating artifacts that symbolize the system, rather than the literal representation of a prototype or sketch. That includes things like stories, or design the box and other design games. I see this in a lot of the generative methods that Liz Sanders shares […]

Two days ago I suggested that Bruce Nussbaum’s Davos panel was too focused on product, and didn’t recognize service and ecosystem innovation enough, particularly financial innovations that have led to our subprime woes.
With that in mind, I thought it was excellent that Bruce shared his observation yesterday that the biggest innovations discussed at Davos are […]

Folks, it’s been public for a while but I haven’t talked about it here on bplusd - I’m speaking at one of the best user experience conferences around: Adaptive Path’s User Experience Week. When I was invited to join the program, I was thrilled - UX Week not only gathers together solid fundamentals, but pushes […]

Over at our work blog I’ve put up a brief introduction to our conversational sketching approach. This approach uses sketches not to define the solution—instead it defines the problem by surfacing different viewpoints, priorities, and agendas from stakeholders.
Sketching helps people articulate their frames, and sharing those perspectives as a group helps people reframe their thinking. […]

I’m still in Vegas, stayed an extra day for some client work, and now have a little downtime before my flight. Thought I’d share my deck for my talk - LukeW has the best summary I’ve seen so far…thanks Luke! Also, thanks to Bryce Johnson, who has posted audio of the talk.

I’m excited that my colleague Yvonne and I are going to be sharing some of our methods and practice at the upcoming IA Summit. Here’s what our one day session is going to cover:
Accelerator workshops compress work that could take weeks or even months into a matter of days. Using rapid facilitation techniques, practitioners can […]

From notes on the Games Developers Conference, Jesper Juul brings us this concentrated recap on prototyping:

The really recurrent topic was prototyping. Chaim Gingold and Chris Hecker (both at Maxis) made an excellent “advanced prototyping” lecture. Here are some characteristics of good prototypes:Testable, falsifiable (must make a claim), quick to make, relevant, surprising (feedback, upside, downside, […]