So, I.D. magazine published this trolling article, and I can’t resist linking to Down with Innovation, precisely because it (unintentionally) makes so many of my points about business fluency for me.
I sympathize that design thinking is getting a lot of attention the business press, leaving design doing without the love it deserves. But this sort […]

When Bruce Nussbaum called out the iPhone platform as a pillar to fight recession, and then defended his selection by pointing to Kleiner Perkin’s iFund, he committed a classic error in assessing innovation opportunity: he focused on the elephant, and overlooked the ant.
If you’ve ever had the opportunity to visit with an elephant, they are […]

I like Bruce Nussbaum a lot. He’s a huge proponent of business and design, and I think that he’s done a lot to get corporate America to recognize the value of innovation and design (thinking and doing). Maybe because I admire his efforts so much, I have a hard time when he calls out the […]

The triple play means providing customers with voice, video, and data (or phone, tv, and internet if you prefer). This week, I had a hands-on experience that made me shake my head.
I switched TV providers, from my local cable company to my local phone company, based on a sweetheart deal to move to digital […]

Two days ago I suggested that Bruce Nussbaum’s Davos panel was too focused on product, and didn’t recognize service and ecosystem innovation enough, particularly financial innovations that have led to our subprime woes.
With that in mind, I thought it was excellent that Bruce shared his observation yesterday that the biggest innovations discussed at Davos are […]

Bruce Nussbaum and various innovation luminaries will be offering a panel at Davos this year discussing the best innovations of 2007. Sadly, the conversation seems to be focused on products (with a couple exceptions).
I would suggest that ecosystems and platforms point to the best innovations in 2007, or any given year…

Amazon had a big […]

Most of the gushing coverage about Google’s open source mobile OS talks about short-term competitive positioning against entrenched mobile players: Microsoft, RIM, Nokia (Symbian), and new kid on the block Apple. But Android means so much more than that…in some early k-12 scenario work I’m getting into, we’re looking at OLPC and other technology in […]

At work, we run an annual user experience workshop in Banff, Alberta, Canada. This year, CanUX is November 25-27. We have some fantastic speakers - with best-selling author Lou Rosenfeld and prolific design thought leader David Armano providing our keynotes, and industry leaders like accessibility and design expert Derek Featherstone, tagging authority Gene Smith, and […]

Wondering what design can have to do with being a CEO? The Overlap is a 50 person conversation I started in 2006 with Victor Lombardi and brought to fruition with co-conspirators like Steve Portigal, Niti Bhan, and Rosa Wu. Michael Dila took on the task of continuing the conversation in 2007, and Overlap happened again […]

Dear Apple Directors,
You are one of the most successful boards in corporate America. Apple stock is continually climbing. The company is admired on Wall Street and in countless boardrooms for its product portfolio and high margins. The business model and dominant marketshare of the iPod ecosystem transformed the entertainment industry, first with music and now […]