The triple play means providing customers with voice, video, and data (or phone, tv, and internet if you prefer). This week, I had a hands-on experience that made me shake my head.
I switched TV providers, from my local cable company to my local phone company, based on a sweetheart deal to move to digital […]

Wondering what design can have to do with being a CEO? The Overlap is a 50 person conversation I started in 2006 with Victor Lombardi and brought to fruition with co-conspirators like Steve Portigal, Niti Bhan, and Rosa Wu. Michael Dila took on the task of continuing the conversation in 2007, and Overlap happened again […]

I encountered the Republic of Tea last month, picking up a used copy of the founders’ book, which helped launch the brand by showing the correspondence back and forth between Mel and Patricia Ziegler (founders of Banana Republic) and Bill Rosenzweig, a young entrepreneur who became TROT’s first CEO. Because the book is mostly correspondence, […]

Now, this is just from a form+function perspective on design, but the business impact of poor design is enourmous. Seeing it in raw numbers - that half of electronics returned are due to poor design - that’s pretty significant. The number comes from the thesis of PhD candidate Elke Den Ouden, who’s at the Technical […]