So, I.D. magazine published this trolling article, and I can’t resist linking to Down with Innovation, precisely because it (unintentionally) makes so many of my points about business fluency for me. I sympathize that design thinking is getting a lot of attention the business press, leaving design doing without the love it deserves. But this [...]

Here’s the simple model that I use to explain the design approach: Understand, Solve, and Evaluate (U.S.E.). This model generalizes to all kinds of framing and problem solving situations, not just product design. If you’d like to use the diagram yourself, I’m releasing it under a Creative Commons Attribution Share-Alike license. Here’s a Slideshare link [...]

Eating lunch with my friend Matthew Milan last week in Miami, he turned to me and said "you need to blog more". Thanks for the encouragement :) I completely agree, and to build some personal momentum will be surfacing some of my ongoing interests and themes that got bplusd started three years ago this month. [...]

So, a lot of our early work with clients and stakeholders involves creating artifacts that symbolize the system, rather than the literal representation of a prototype or sketch. That includes things like stories, or design the box and other design games. I see this in a lot of the generative methods that Liz Sanders shares [...]

Just thinking about current demands, and the halcyon days when I could take a look at the DUX 2003 conference site (where I chaired a panel session on constraints) and think that just the right thing to do was create this. Of course, a couple months later I went and started my own company, so [...]

I’ll be in Miami this week for the Information Architecture Summit. I’ll be teaching a day-long workshop on the Business of Experience: Building Buy-in So You Can Deliver Great Products and Services. During the main conference, I’m also talking about a model for designers to think about business in a more concrete, granular way to [...]