Meeting Stephen Anderson was one of my Summit highlights - and one of my regrets was not getting to talk with him about his poster that shows a model for classifying experiences.

So, it was great to meet some bplusd readers in Vancouver at the IA Summit this past weekend. Here’s the slides for my talk, about building buy-in. Thanks to all the people who came up and gave me feedback later. Lots more ideas to unpack from this, but wanted to throw the slides up now.

I encountered the Republic of Tea last month, picking up a used copy of the founders’ book, which helped launch the brand by showing the correspondence back and forth between Mel and Patricia Ziegler (founders of Banana Republic) and Bill Rosenzweig, a young entrepreneur who became TROT’s first CEO. Because the book is mostly correspondence, […]

Now, this is just from a form+function perspective on design, but the business impact of poor design is enourmous. Seeing it in raw numbers - that half of electronics returned are due to poor design - that’s pretty significant. The number comes from the thesis of PhD candidate Elke Den Ouden, who’s at the Technical […]

Charles Burnette’s iDesign site is outstanding - and while aimed at kids, is a treasure trove for design thinkers of all ages. (thank Victor).